Order Cancellation and Refund Policy
We understand that sometimes orders need to be modified or canceled due to unforeseen circumstances, and we are here to make that process as smooth as possible for our customers. Orders can be canceled at any time prior to shipment. Once an order has been successfully placed, we typically process and prepare it for shipment within 24 hours. This quick turnaround ensures that you receive your product as soon as possible, but it also means that the window for cancellations is limited.
If you decide to cancel your order before it has been shipped, you are entitled to a full refund with no questions asked. Please contact us immediately if you need to cancel, and our team will assist you in processing the refund. However, once the order has left our facility and is in transit, cancellation requests may not be accepted. In such cases, you may need to follow our returns policy after receiving the product.
Our goal is to maintain a fair and transparent relationship with our customers, and we strive to make the order cancellation and refund process as straightforward as possible.
Intellectual Property Protection
We take immense pride in the quality and authenticity of our products, and that includes protecting the intellectual property associated with them. Our trademarks, "SMVD", "BRAININE" and "QUILODOC," are registered and legally protected. These marks represent the years of effort, research, and development that have gone into creating products that meet the highest standards of quality and tradition.
We have noticed that certain sellers and entities may attempt to copy or misuse our content, trademarks, or product descriptions, causing confusion among customers. This is not only an infringement on our rights but also a disservice to consumers who may inadvertently purchase inferior or counterfeit products.
We are committed to taking appropriate legal action against those who misuse our intellectual property, and we work closely with our legal advisors to ensure that our brand and products remain protected. If you encounter any product listings or content that you believe is attempting to imitate our offerings, we encourage you to reach out to us so we can address the issue promptly.
Delivery Address Accuracy
To ensure that your order reaches you in a timely and efficient manner, we kindly request that you provide your full and accurate delivery address at checkout. Small errors in the address, such as missing apartment numbers, postal codes, or incorrect street names, can result in unnecessary transit delays or even the return of your package to our facility.
We strongly recommend that you take a moment to double-check your address details before completing your purchase. We have provided clear examples of the correct address format during the checkout process to assist you. By following these guidelines, you can help us deliver your order without any complications or delays.
If you realize that you have made a mistake in your delivery address after placing an order, please contact us as soon as possible. Our team will do its best to update the address before the order is shipped.
Customer Service and Communication Policy
We believe in providing exceptional customer service and being available for those who need assistance with the goods and services we offer. Our customer service team is available 24 hours a day, seven days a week, to assist you. Whether you have questions about our products, need help with your order, or require guidance on how to use our items for spiritual practices, we are always here to help.
While we are happy to assist you, we ask that our customers respect our time and avoid unnecessary phone calls or prolonged discussions on unrelated topics. Our team is constantly managing multiple tasks, and while we are interested in spiritualism, astrology, and occult sciences, we cannot engage in long conversations about mythology, deities, or tantrums over the phone.
That being said, we do enjoy learning and engaging in healthy discussions on these topics. If you share our interest and wish to discuss them, we warmly invite you to visit our corporate office in Katra. In-person discussions are always more fruitful and memorable, and we would be delighted to learn from you and share our own experiences. We extend this invitation to scholars, teachers, and those who are well-versed in these subjects. We appreciate face-to-face conversations, as they provide a richer and more lasting exchange of ideas.
Verification of Identity and Ethical Conduct
At SMVD, we value honesty and integrity. When contacting us, we kindly request that you do so with transparency and respect. If you are calling on behalf of someone else or attempting to conceal your identity, we urge you to reconsider. We believe in fostering an environment of trust, and deceptive practices are not in line with the values that we hold dear.
If we suspect that you are impersonating someone else or engaging in dishonest behavior, we will take steps to verify your identity. Our website, brand, and the products we offer are built on a foundation of trust, and we encourage our customers to approach us with good moral character. Misrepresentation, lying, or playing games only leads to misunderstandings and complications.
We also hold a deep respect for spiritual practices and the divine. If you feel uncertain about your actions or behavior, we encourage you to spend some time reflecting on the spiritual lessons that Mahakali imparts. As the embodiment of strength, truth, and justice, Mahakali teaches us the importance of integrity and righteous conduct. We pray that she guides you toward the right path, helps you reflect on your actions, and leads you in becoming the best version of yourself.
Shopping on Other E-Commerce Platforms
As a responsible business, we strive to ensure that our products are only sold through authorized channels. If you are shopping for our products on third-party e-commerce platforms, we strongly advise you to check the seller’s name. Ensure that it reads "Mahakali Enterprises Katra" to confirm that you are purchasing an authentic product directly from us.
We have observed that some sellers may attempt to replicate our product listings, using similar images and descriptions to confuse customers into buying counterfeit products. These copycat listings often sell at suspiciously low prices and do not meet the high standards of quality that we uphold. Please be cautious of these listings, as purchasing such products not only compromises your experience but also supports unethical business practices.
We are no longer selling on Snapdeal due to a series of fraudulent transactions, unethical operational practices, fake orders, and inadequate seller support. Any listings that you may come across on that platform bearing our product names or images are unauthorized and should not be trusted. We urge you not to purchase our products from Snapdeal, as these listings are from third-party sellers attempting to pass off counterfeit items as authentic.
If you come across any questionable listings on other e-commerce platforms, feel free to send us the link. Our team will review the listing and provide you with guidance on whether it is a genuine product or a counterfeit one.
General Terms of Sale
We believe in keeping our terms and conditions simple and straightforward. There is no need for complicated legal jargon when it comes to the fundamentals of buying and selling products online. We trust that our customers understand these basics, and we encourage open communication if there are any questions or concerns.
Before purchasing any of our Pooja articles or spiritual products, feel free to contact us for additional information. We are more than happy to answer your questions and ensure that you are well-informed before making a purchase. Our team is here to assist you and provide the guidance you need to make the best decisions for your spiritual practices.
Thank you for choosing us for your spiritual needs. We look forward to serving you with the highest level of quality, integrity, and customer care.
